|8.30 am to 5.30 pm Monday to Friday||If calling from overseas|
|State Super Scheme (SSS)||1300 130 096||+61 2 4298 6003|
|State Authorities Super Scheme (SASS)||1300 130 095||+61 2 4298 6002|
|Police Superannuation Scheme (PSS)||1300 130 097||+61 2 4298 6004|
|Pensioners||1300 652 113||+61 2 4298 6006|
|Deferred Benefits||1300 130 094||+61 2 4298 6005|
(02) 4298 6688
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State Super Scheme Administrator
PO Box 1229
Wollongong NSW 2500
If you have a question about your account or benefits, initially contact Customer Service. If you are dissatisfied with an administrative action, you may lodge a complaint with the scheme administrator (Pillar Administration).
If you feel you have been unfairly treated or are disadvantaged by a decision of the scheme administrator relating to a benefit entitlement, you may lodge a notice of dispute with the Trustee Board. Send the notice to the
Manager Disputes and Appeals, SAS Trustee Corporation (STC), PO Box N259, Grosvenor Place NSW 1220.
You may then be requested to clarify certain details relating to your dispute and to provide additional supporting evidence. Your dispute will then be referred to the Trustee’s Disputes Committee for consideration.
You will be notified of the outcome of the Disputes Committee review.
If you are dissatisfied with the Trustee Board’s review of that decision, you may lodge an appeal with the Industrial Court of NSW within 6 months of being notified of the outcome of the review, or within a further time allowed by the Court.
(The Commonwealth Superannuation Complaints Tribunal does not action STC member complaints.)
Level 18, 83 Clarence Street
Sydney NSW 2000
(Please call first on (02) 9238 5540 to make your appointment)
Your address is essential as it enables us to provide you with important scheme information. If your address has changed or is incorrect please let us know either by using the Member Login, or complete Change of Personal and Banking Details (STC Member Form 207 02/05) and send it to our Postal Address.
If your name has changed or is incorrect or if your date of birth is incorrect please complete Change of Personal and Banking Details (STC Member Form 207 02/05) and send it to our Postal Address. Please be sure to enclose the necessary documents with this form (see the Notes on the form).