Contact us

Phone State Super

The State Super Customer Service Centre open hours are 8.30am-5.30pm, Monday to Friday (AEST).
Managed by Mercer Administration Services (Australia) Pty Ltd.

Pension members: 1300 652 113

SASS members: 1300 130 095

SSS members: 1300 130 096

PSS members: 1300 130 097

Deferred members: 1300 130 094

General enquiries: 1300 130 096

Pension members: +61 2 4209 5434

SASS members: +61 2 4209 5436

SSS members: +61 2 4209 5438

PSS members:  +61 2 4209 5435

Deferred members: +61 2 4209 5433

General enquiries: +61 2 4209 5438

Message State Super Customer Service Team

Maxiumum 3 attachments, WORD, EXCEL, JPG, or PDF only. Maximum total file size 35 MB
Reason/s for enquiry

Other contact methods

Member related enquiries or document submissions to Customer Service Team Phone 1300 130 096
Email enquiries@stc.nsw.gov.au
Post Customer Service Centre
State Super
GPO Box 2181, Melbourne VIC 3001
AUSTRALIA
Fax +61 02 4298 6688
Trustee Office Phone +61 02 9238 5906
Email info@statesuper.nsw.gov.au
Post State Super (SAS Trustee Corporation)
PO Box N259
Grosvenor Place NSW 1220
Street address State Super (SAS Trustee Corporation)
ABN: 29 239 066 746
Level 16, 83 Clarence Street
Sydney NSW 2000
Media Enquiries
Relating to a recent press release or article
Email statesupermedia@statesuper.nsw.gov.au

Book a Member Interview (via video call)

State Super offers members the opportunity to have a Zoom (video call) meeting with an experienced customer service representative. This is a wonderful opportunity for members to discuss the details of their super or pension or get help to complete forms or other paperwork.

Interviews generally take 30 minutes and cover technical and process related information, it is not personal financial advice. Easy-to-follow instructions will be supplied to help you join your video interview.

Phone:

  1. Please call 1300 130 096 during opening hours, 8.30am - 5.30pm (Mon-Fri) and have your member number ready.
  2. After booking your interview, you will receive an email confirmation.

Message form:

  1. Using the message form above, complete your contact details then tick ‘Book a Member interview’ under ‘reason/s for enquiry’.
  2. In the comments section, tell us your preferred date and time and submit the form
  3. After receiving your form, we’ll get back to you as soon as possible to confirm the details
  4. Once your interview has been booked, you will receive an email confirmation.

Complaints and Disputes

If you have a question about your account or benefits, you should initially contact Customer Service. If you are dissatisfied with an administrative action, you may lodge a complaint with the scheme administrator, Mercer Administration.

If you feel you have been unfairly treated or are disadvantaged by a decision of the scheme administrator relating to a benefit entitlement, you may lodge a notice of dispute with the Trustee Board within two years of being notified of the decision.

Please send the notice to:

Disputes Officer
SAS Trustee Corporation
PO Box N259 
Grosvenor Place NSW 1220

You may then be requested to clarify certain details relating to your dispute and to provide additional supporting evidence. Your dispute will then be referred to the Member Services Committee for consideration and you will be notified of the outcome of the review.

If you are dissatisfied with the review of that decision, you may lodge an appeal with the Supreme Court of New South Wales within six months of being notified of the outcome of the review, or within a further time allowed by the Court.

The Australian Financial Complaints Authority (AFCA) cannot deal with STC Scheme member complaints.

For more information about complaints and disputes, please refer to our Complaints, Disputes and Appeals fact sheet and our Complaint and Dispute Resolution policy