Phone

The State Super Customer Service Centre open hours are 8.30am-5.30pm, Monday to Friday (AEST).
Managed by Mercer Administration Services (Australia) Pty Ltd, formerly known as Pillar.

Pension members: 1300 652 113

SASS members: 1300 130 095

SSS members: 1300 130 096

PSS members: 1300 130 097

Deferred members: 1300 130 094

General enquiries: 1300 130 096

Pension members: +61 2 4298 6006

SASS members: +61 2 4298 6002

SSS members: +61 2 4298 6003

PSS members:  +61 2 4298 6004

Deferred members: +61 2 4298 6005

General enquiries: +61 2 4298 6003

Email Enquiry – Members

Reason/s for enquiry

Book a Member Interview

State Super offers members the opportunity to have a face to face meeting with an experienced customer service representative. This is a wonderful opportunity for members to discuss the details of their super or pension or get help to complete forms or other paperwork.

Interviews generally take 30 minutes and cover technical and process related information, it is not personal financial advice.

Address and other details for each interview location are:

Newcastle
Mondays, 9.00am-5.00pm
StatePlus Financial Planning
Level 2, 22 Honeysuckle Drive
Newcastle NSW 2300

Parramatta
Wednesdays, 9.00am-5.00pm
StatePlus Financial Planning
Level 1, 90 Phillip Street
Parramatta NSW 2150

Sydney CBD
Fridays, 9.00am-5.00pm
State Super (head office)
Level 16, 83 Clarence Street
Sydney NSW 2000

Wollongong
Fridays, 9.00am-5.00pm
StatePlus Financial Planning
Suite 1/ Level 4, 280-286 Keira Street
Wollongong NSW 2500

Phone:

  1. Please call 1300 130 096 during opening hours, 8.30am - 5.30pm (Mon-Fri) and have your member number ready.
  2. After booking your interview, you will receive an email confirmation.

Email:

  1. In the Member Enquiry Form above, complete your contact details then tick ‘Member interview- booking request’ under ‘reason/s for enquiry’.
  2. In the comments section, tell us your preferred location, date and time and submit the form
  3. After receiving your form, we’ll get back to you as soon as possible to confirm the details
  4. Once your interview has been booked, you will receive an email confirmation.

Other ways to contact us

State Super - Customer Service

Email – for general enquiries
For all general enquiries or messages please email enquiries@stc.nsw.gov.au

Postal address
Customer Service Centre
State Super
PO Box 1229
Wollongong NSW 2500
AUSTRALIA

Fax 
+61 02 4298 6688

State Super Head Office – Corporate Enquiries

Street address
State Super (SAS Trustee Corporation) ABN: 29 239 066 746
Level 16, 83 Clarence Street
Sydney NSW 2000

Postal address
State Super (SAS Trustee Corporation)
PO Box N259
Grosvenor Place NSW 1220

Phone
Switchboard
+61 02 9238 5906