Our Annual Member Satisfaction survey is coming up this November. Our research company CSBA (Customer Service Benchmarking Australia) will be in touch with members by email and phone in the coming weeks to invite you to have your say in our annual questionnaire.
Thanks to everyone who participated and provided feedback in last year’s survey, which again gave us very positive results compared to the broader superannuation industry.
We received over 3,000 responses to the survey on many important areas of service delivery and compared our scores with industry standards.
This annual research survey, together with comments and insights we receive from our members at Forums and our Annual Member Meeting, has become an integral part of our future planning and will help us to identify ways to improve our services to members.
Get in touch
We also welcome your feedback at any time via our online form at https://www.statesuper.nsw.gov.au/contact-us. Your survey feedback will remain anonymous. Should you wish to know how CSBA deals with your information their Privacy Policy can be found at https://www.csba.com.au/privacy-policy.
